Booking that starts with the question — not the form.
Most clinic software opens a booking with “name and phone number.” That’s the wrong question. The patient already knows what they need: a department, a doctor, a slot that fits their day. We ask in that order.
Department first. Doctor next. Patient last.
Patient details are the last step — not the first. By then, the patient is committed to a slot they’ve chosen, not abandoning a form because the front desk asked for their PAN.
- Patient self-serve booking on WhatsApp, web, or the front desk — same flow.
- Returning patients are recognised by phone after the slot is chosen, not before.
- First-time patients enter just name and phone. The rest fills in over the next visit.
1. Pick a department
Patient knows what they need before they know who they need to see. Department is the first question — not name.
2. Pick a doctor
Showing only doctors with availability today. The patient sees the timing window that matters to them — not a directory page.
3. Pick a slot
Real availability, not best-guesses. Doctor's blocks for procedures stay reserved; walk-ins don't appear here.
4. Patient details
Now — not three screens ago. Patient is committed to a slot; they finish the form. Returning patients skip it entirely.
Three reminders, in the channel that actually works.
WhatsApp confirmation goes out 24 hours before. SMS at 2 hours. A reschedule link is one tap — no app install, no login. The doctor sees a confirmed list at 9am, not a hopeful one.
- Patient-driven reschedule via one-tap link — desk staff don’t intercept.
- Specialty-aware reminder copy (IVF gets different wording than dental).
- Cancel-with-reason feedback loop — you learn which slot patterns leak.
What's actually on the day. Not what was scheduled last week.
The doctor sees today live — confirmed patients, walk-ins inserted in priority, follow-ups that need 5 minutes vs new patients that need 15. Time blocks are theirs to control.
- Drag a slot to a new time — the patient gets notified instantly.
- Block 30 mins for a procedure. The desk can’t book over it.
- Daily summary at 7pm: hours billed, items missed, who came back.
Appointments, the doubts our customers raised first.
Does it work without internet?
Yes — the front desk can take walk-ins offline. The day reconciles when the connection comes back. Tested in 6 East-India clinics with intermittent 4G.
What about WhatsApp Business compatibility?
We use the official Cloud API — not unofficial bridges. Your number stays clean and never gets restricted.
Can patients book on Sunday?
Self-serve booking is 24/7. You set the slot inventory; the patient picks within it.
See Appointments working in your clinic.
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