A queue that survives 60 patients before noon
A high-volume polyclinic runs on the front desk holding a moving queue together: walk-ins and token-holders, several doctors, everyone arriving at once. Lucoze inserts walk-ins by triage code — emergency before fever before follow-up — so the doctor always knows who is next. When a doctor runs late, the queue rebalances to another without an argument at the desk.
Cash-first billing and same-day reconciliation
Tier-2 OPD is a cash-and-UPI business with plenty of partial payments. Lucoze keeps cash, UPI and partial settlements on one screen and closes the day with a clean reconciliation, so the owner isn't rebuilding the day's takings from a drawer of receipts. Reminders and confirmations go out in Hindi over WhatsApp.
Per-doctor collections, so month-end settlement isn't a manual job
Most polyclinics run visiting doctors on a revenue-share or a per-visit fee, and the owner rarely consults full-time. At month-end that means sitting with a register and splitting each doctor's share by hand. Lucoze tags every consultation and payment to the doctor who saw the patient, so each doctor's collections add up on their own. The owner also gets a plain end-of-day view — patients seen, money collected, and the split per doctor — so a visiting consultant can be paid out against real numbers instead of a memory of who saw whom. Settlement becomes reading a total, not rebuilding it.